Understanding your customers
The fourth in a series of five articles about the fundamentals of business strategy for Mortgage Strategy magazine. View the…
Category: Articles
When your strategy goes wrong
The third in a series of articles about the fundamentals of business strategy, published by Mortgage Strategy in March &…
How consistency can impact your bottom line
The second in a series of five articles published by Mortgage Strategy magazine in March & April 2015, on the fundamentals…
How strategy can help overcome challenges in the mortgage industry
The first of a five-part series published by leading intermediary mortgage market magazine Mortgage Strategy in March & April 2015. View the original article here. In this…
GAME CHANGERS – event review
On 12th February 125 representatives of the regional business community gathered in Leeds at First Direct Arena for our Game…
Game Changers – 12th February @ First Direct Arena
In partnership with The Professional magazine, Whitecap Consulting is delighted to announce its latest event – Game Changers – which takes…
Why telephone is the missing link in online customer experience
The rise of affiliate marketing has created many opportunities for service providers to hand over lead generation responsibilities to motivated…
How focusing on performance creates superior customer experience
This week we attended the Service Excellence Conference in London, hosted by OEE and the Lean Service Forum, which was headlined ‘Think…
INDUSTRY FOCUS – Demand for digital finance set to grow in 2015
New research from Nostrum Group has revealed a big shift in the adoption of online lending channels among consumers that could…
Leadership Styles and Strategy Implications
In building successful businesses, much is talked about in terms of effective teamwork, especially in terms of communication, collaboration, co-operation…
Nostrum appoints Whitecap to develop marketing strategy
Nostrum Group, the software provider based in London and Harrogate, has appointed Leeds-based strategy consultancy Whitecap Consulting to support the development and…
Factors driving strategic decision making
Richard Coates, Managing Director of Whitecap Consulting, talks about the challenges of developing and implementing strategy within a business. Strategy development…
IoD Annual Convention 2014: Game-changers
The 2014 Institute of Directors Annual Convention on Friday 3rd October had much more of a theme around growth, innovation…
Developing and aligning strategies
Richard Coates, Managing Director of Whitecap Consulting, discusses the importance of strategy alignment – something that is core to Whitecap’s proposition….
How consumers’ use of media impacts on lending
Guest blog by Richard Carter, CEO of Nostrum Group: We were interested to read some recently published research from Ofcom…