How focusing on performance creates superior customer experience
This week we attended the Service Excellence Conference in London, hosted by OEE and the Lean Service Forum, which was headlined ‘Think…
Category: Articles
INDUSTRY FOCUS – Demand for digital finance set to grow in 2015
New research from Nostrum Group has revealed a big shift in the adoption of online lending channels among consumers that could…
Leadership Styles and Strategy Implications
In building successful businesses, much is talked about in terms of effective teamwork, especially in terms of communication, collaboration, co-operation…
Nostrum appoints Whitecap to develop marketing strategy
Nostrum Group, the software provider based in London and Harrogate, has appointed Leeds-based strategy consultancy Whitecap Consulting to support the development and…
Factors driving strategic decision making
Richard Coates, Managing Director of Whitecap Consulting, talks about the challenges of developing and implementing strategy within a business. Strategy development…
IoD Annual Convention 2014: Game-changers
The 2014 Institute of Directors Annual Convention on Friday 3rd October had much more of a theme around growth, innovation…
Developing and aligning strategies
Richard Coates, Managing Director of Whitecap Consulting, discusses the importance of strategy alignment – something that is core to Whitecap’s proposition….
How consumers’ use of media impacts on lending
Guest blog by Richard Carter, CEO of Nostrum Group: We were interested to read some recently published research from Ofcom…
Innovation Series, Part 3: Innovation strategies that drive value
In search of game-changing new ideas, many companies are broadening their quest for growth-driving innovation beyond their internal R&D efforts…
Why consistency is key to customer service, and your bottom line
It’s unlikely to feature in a list of the sexiest topics for executives, but consistency in the customer journey is…
Innovation Series, Part 2: The key success factors of effective innovation
Whilst innovation is often thought of as a creative and entrepreneurial process, an analysis of successful innovation in a corporate…
Boost for Leeds as UK service sector hits 8 month high
There is reason for optimism for businesses in Whitecap’s home city of Leeds and the surrounding region with the news that…
Innovation Series, Part 1: What enables innovation?
Innovation is about finding a better way of doing something. It’s different to invention, which relates to creating things. It’s also…
The growing strategic influence of CFOs
There’s no doubt about it, the influence of the Chief Financial Officer (CFO) is growing and has been for some…
How strategy helps overcome challenges in business
Many businesses face regular challenges of some form or another. Some are extreme and very rare, for example the unexpected…